
Technical Support

Any successful biometric screening program hinges on the long-term accuracy and reliability of the equipment in the field. Our team takes pride in delivering “best in class” customer service, technical assistance, and on-site emergency field service.

Our service quality commitment includes:
-
Complete North American Service Coverage
-
As Needed Emergency Service Visits
(Must be enrolled in Master Service Agreement) -
24/7 dedicated 1-800 # for service support and dispatch
-
48-72 hour, onsite service response time
-
Quality Assurance service form completed on every service visit
-
Lease and Service agreements guarantee performance
-
Detailed per-location reporting for management review

PharmaSmart’s newest kiosk enables remote assistance with same-day notification supported by an alert-response mechanism. This means that we advise you of a technical problem before your staff notices a problem. It’s all part of PharmaSmart’s commitment to maximize program performance and build a successful program on every level.
